Privacy Policy

1. Introduction

Welcome to Tapioca Atelier. We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

Information you provide to us:

Name, email address, phone number

Billing and shipping address

Payment information (processed securely via third-party providers)

Enquiry and order details, including product preferences and customisation requests

Information collected automatically:

Browser type, IP address, and device information

Pages visited, time spent on site, and referring URLs

Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and fulfil your orders

Respond to enquiries and provide customer support

Send order confirmations and updates

Send marketing communications (only with your consent)

Improve our website and customer experience

Comply with legal obligations

4. Cookies

We use cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser at any time. By continuing to use our site, you consent to our use of cookies.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

Payment processors (e.g. Stripe, PayPal) to handle transactions

Shipping and logistics partners to deliver your order

Website and analytics providers (e.g. Google Analytics)

Legal authorities if required by law

All third parties are required to handle your data securely and in accordance with applicable law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time (see Section 8).

7. International Transfers

If you are located outside the country where our servers are based, your data may be transferred internationally. We ensure appropriate safeguards are in place for any such transfers.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Object to or restrict how we process your data

Withdraw consent at any time

Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at the details below.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of last update noted at the top.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Tapioca Atelier

Email: info@tapioca-atelier.com

Website: www.tapioca-atelier.com

This privacy policy is intended as a general framework. We recommend consulting a legal professional to ensure full compliance with the regulations applicable in your jurisdiction (e.g. GDPR, ePrivacy Directive).